Frequently Asked Questions

General Information

Welcome to PlanetWeb Solutions Frequently Asked Questions. Here, we provide insights into who we are, the industries we serve, and the expertise we bring to each project.

Learn more about our unique approach to IT solutions, our dedication to client success, and the foundational principles that guide our work.

What industries does PlanetWeb Solutions specialize in?

PlanetWeb Solutions serves a diverse range of industries, including oil and gas, finance, government, healthcare, and e-commerce. Our expertise enables us to deliver tailored IT solutions that align with each industry’s unique needs.

What makes PlanetWeb Solutions different from other IT service providers?

Our expertise in Microsoft solutions, document management, and custom web development—combined with a commitment to delivering end-to-end solutions—sets us apart. We focus on customized, scalable solutions and provide personalized support to help clients achieve their digital goals.

What is PlanetWeb Solutions’ approach to project management?

We use a structured project management approach to ensure timely and efficient delivery. Our process includes thorough requirements gathering, design and development, rigorous testing, and ongoing client collaboration.

Does PlanetWeb Solutions offer free consultations?

Yes, we offer a free initial consultation to discuss your needs and determine how our services can support your goals. You can contact us through our website to schedule a session with our team.

Can PlanetWeb Solutions help with both large and small projects?

Absolutely. We work with organizations of all sizes, from small businesses to large enterprises, and tailor our solutions to fit the scale and scope of each project.

What types of businesses does PlanetWeb Solutions serve?

We cater to a wide range of clients, from startups to established enterprises. Our client base includes sectors like government, finance, energy, and more.

Is PlanetWeb Solutions only available for clients in Nigeria?

No, while our headquarters are in Lagos, Nigeria, we serve clients internationally. We offer remote consultations and support, making our services accessible to businesses worldwide.

Contact Us

online@planetweb.ng

Web Development

PlanetWeb Solutions builds custom websites designed to engage users and achieve your business goals. Our team combines creativity with technical expertise to deliver responsive, secure, and scalable solutions. You can find out more about our approach and services below.

What types of websites does PlanetWeb Solutions develop?

We specialize in a variety of website types, including corporate websites, e-commerce platforms, intranets, membership sites, and informational portals. Our team customizes each site to align with your business goals and user needs.

Do you build custom WordPress websites?

Yes, PlanetWeb Solutions has extensive experience building custom WordPress websites. From plugins and themes to complex integrations, we deliver tailored WordPress solutions for each client.

How long does it take to build a website?

The timeline varies depending on the complexity and scope of the project. A basic website typically takes around 4-6 weeks, while larger projects, like e-commerce or custom platforms, may take several months. We work closely with you to establish a timeline and keep you updated throughout the process.

Do you provide website redesign services?

Absolutely. Our team can refresh your current website to improve user experience, update the design, and implement the latest web technologies. We ensure that redesigned websites are mobile-friendly and aligned with your brand's image.

Can PlanetWeb Solutions integrate third-party applications into my website?

Yes, we can integrate various third-party applications and services into your website, including CRMs, payment gateways, social media platforms, and marketing tools. We focus on seamless integration to enhance functionality and user experience.

What content management systems (CMS) do you work with?

We primarily work with WordPress but are also experienced with other CMS platforms. For clients with specific needs, we offer customized CMS solutions to ensure they have complete control over their content.

Can you help with website copywriting and content creation?

Absolutely! Our team provides professional copywriting and content development services, crafting compelling content that resonates with your target audience and aligns with SEO best practices.

Can PlanetWeb Solutions develop custom features or plugins for my website?

Yes, our team specializes in creating custom plugins and features tailored to your specific needs. Whether you need unique functionalities or enhanced features, we develop solutions that align perfectly with your business requirements.

What support is available post-launch?

After launch, we provide various levels of support and maintenance, including updates, security monitoring, and troubleshooting. We offer ongoing support plans to ensure your site remains up-to-date and functions smoothly.

Can I see examples of websites you've built?

Certainly! We would be happy to share our portfolio with you, showcasing projects across different industries and website types. Contact us to request examples that align with your project needs.

Managed Services

At PlanetWeb Solutions, our Managed Services ensure that your IT environment runs smoothly, securely, and efficiently. From proactive maintenance to dedicated support, we’re here to help you minimize downtime and optimize performance. Below are some common questions about our Managed Services, designed to keep your systems and websites at their best.

What are Managed Services, and how can they benefit my business?

Managed Services are ongoing support and maintenance offerings that keep your IT systems, websites, and applications running smoothly. By outsourcing these needs to PlanetWeb Solutions, you can focus on core business activities while we handle routine updates, security, and troubleshooting.

What types of Managed Services does PlanetWeb Solutions offer?

Our Managed Services include website maintenance, software updates, security monitoring, data backups, and regular performance optimization. We also offer custom IT support packages tailored to your business requirements.

What is included in your Support and Maintenance services?

Our Support and Maintenance services cover everything from routine software updates and security checks to bug fixes and performance improvements. We offer different support plans to address your needs, whether it’s proactive monitoring or on-demand troubleshooting.

How often will my website or IT systems be updated?

Updates are scheduled based on your specific needs and industry best practices. For security patches and essential software updates, we act promptly to keep your systems protected and up-to-date.

Can PlanetWeb Solutions monitor my website or server for security issues?

Yes, we provide proactive security monitoring as part of our Managed Services. This includes regular scans, firewall management, and quick response to potential security threats to keep your systems secure.

Is website maintenance necessary if my site is running smoothly?

Yes, regular maintenance is essential even if your site is performing well. Maintenance helps prevent security vulnerabilities, ensures compatibility with new technology, and keeps the site optimized for best performance.

What does performance optimization entail?

Performance optimization involves fine-tuning your website or application to load quickly, operate smoothly, and provide an excellent user experience. We analyze loading times, optimize resources, and make necessary adjustments to ensure your systems run at peak efficiency.

How do I get started with PlanetWeb Solutions' Managed Services?

Getting started is easy. Contact us to discuss your needs, and we’ll create a customized Managed Services plan that aligns with your business goals. Our team will guide you through each step to ensure seamless onboarding.

What types of support channels do you offer?

We provide support via email, phone, and a dedicated support portal for clients on Managed Services plans. Our team ensures that all support requests are addressed promptly and efficiently.

Can I upgrade or adjust my Managed Services plan as my business grows?

Absolutely. Our Managed Services are flexible, and we work with you to adapt the plan as your business needs evolve. You can scale up support, add services, or adjust response times based on your requirements.

Empowering Your Business with Solutions That Drive Results

We understand that every business has its unique needs. Our team is committed to offering solutions that align with your objectives and foster efficient, sustainable growth.

Let’s Build Your Success Together

Let’s talk about the IT solutions that will make a real difference in your business. Schedule your free consultation to learn about strategies tailored to drive growth and simplify your operations.