Client Feedback Form

We Value Your Feedback

Help Us Improve Our Services

At PlanetWeb Solutions, we are committed to providing exceptional services that meet and exceed your expectations. Your feedback is crucial in helping us identify our strengths and areas where we can improve. Please take a few moments to complete this short form.

Why Your Feedback Matters

Your feedback allows us to:

Continuously improve our service delivery.
Tailor our solutions to meet your specific business needs.
Enhance our communication and responsiveness.

Instructions

This form takes approximately 5–7 minutes to complete.
All fields marked with an asterisk (*) are required.

Client Performance Appraisal Form

1. Client Details

Company Name

Contact Person

Project/Service Name

Service Delivery Date

Duration of Engagement

Email Address

2. Overall Satisfaction

Would you recommend PlanetWeb Solutions to others?

Yes

Not Sure

3. Service Delivery Assessment

Criteria

	5 (Excellent)	4 (Good)	3 (Average)	2 (Fair)	1 (Poor)
Quality of Service Delivered
Timeliness of Delivery
Communication and Responsiveness
Technical Expertise
Ability to Understand Your Business Needs
Problem-Solving and Adaptability
Value for Money

4. Feedback on Specific Services

What specific service(s) did you engage us for?

What did you like most about our services?

Are there any areas you feel we could improve on?

Were there any challenges during the project? If yes, how were they addressed?

5. Future Engagement

Would you like to work with PlanetWeb Solutions again?

Yes

Not Sure

Are there additional services you would like us to offer?

Do you have any suggestions for improving our client engagement process?

6. Additional Comments

Any other feedback, comments, or testimonials you’d like to provide.

PlanetWeb Solutions delivers tailored IT and digital solutions to empower businesses, helping clients achieve growth through reliable expertise and a client-first approach.

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